What is your Appointment Policy?
It is important that you consistently attend your scheduled appointments as ordered by your physician. This will ensure that you will receive the maximum benefits from your physical therapy services.
Appointments are scheduled with the appropriate time consideration given for the treatment that is required. We ask that you please arrive on time for your appointments so that we are able to meet all of our client's needs. On your initial visit, your diagnosis and treatment plan will be discussed with you in detail and any questions you have will be answered.
What is your Billing Policy?
We will contact your insurance carrier to determine outpatient physical therapy benefits. We will verify any deductible and/or co-payment, limitation on visits and coverage. However, since your insurance coverage is a contract between you and the insurance company, it is your responsibility to know the extent of your coverage, limitations, and co-payment. Our verification process does not in any way guarantee payment. You are ultimately responsible for the payment of services not covered.
We realize that there are certain occasions when payment may affect our client’s financial resources. In order to help you in these situations, please contact our office and we will help you develop a payment plan.
What can I expect on my first visit?
The first physical therapy visit will consist of an evaluation by one of our physical therapists in South Hills. During the evaluation the therapist will go over any health history questions or concerns that they have based on the paperwork that you have filled out. The evaluation may also include functional testing for strength, endurance, flexibility, range of motion, balance, and posture and functional ability (the ease with which you are able to do daily tasks such as walking or yard work). Depending on the type of injury and the results of some of these tests, you may begin treatment that day. Treatment may consist of heat/ice, electrical stimulation, ultrasound, laser, and joint mobilization or manipulation. In addition to these, the therapist will design an exercise program for you based on your specific needs. The therapist will work with you to set realistic goals to achieve.
What should I wear for my visits?
We recommend that you wear something that is comfortable, or bring a change of clothes with you. Shorts are recommended for any type of knee injury. If necessary, gowns will be provided. It is also preferred that you wear tennis shoes to all of your therapy visits.
How long will a session last?
Injuries and treatments vary from person to person, but an average session lasts 45 minutes to 1 hour.
Do I need a prescription from a physician?
In Pennsylvania, you are allowed to attend physical therapy for 30 days without a physician's prescription. If additional therapy is necessary, a physician's prescription is required. However, if you have Medicare, Advantra, Security Blue, or Freedom Blue you ARE required to obtain a prescription for physical therapy services.
Do you accept my insurance?
We accept most major insurances, including those listed below. If you don't see your insurance listed, call us to inquire:
- Commercial Insurance (Please call for plans)
- Health America Advantra/Advantra Freedom
- Highmark Blue Cross Blue Shield (Classic Blue, Community Blue, Federal BCBS, Freedom Blue, Keystone Blue, PPO Blue, Preferred Blue, Select Blue, Security Blue)
- Intergroup Multiplan Network
- UPMC-Out of network (POS, PPO)
Will my insurance cover therapy services?
Individual insurance plans vary on coverage. However, we will contact your insurance carrier to determine coverage. Verification of services does not guarantee payment. You are responsible for any charges not covered by your insurance such as co-pays, co-insurances, and deductibles.
Do I need to get authorization?
Most insurance companies now do not require pre-authorization for services. However, if one is needed we will obtain this for you.